SkillSets Online

Deploying Windows Server 2008 Servers
Configuring Windows Server 2008 Availability
Configure Terminal Services in Windows 2008
Terminal Services Resource Access in Windows 2008
Configuring Windows Server Hyper-V and Virtual Machines
Mentoring 70-643 TS: Windows Server 2008 Applications Infrastructure, Configuring

MS4. 70-643 TS: Windows Server 2008 Applications Infrastructure, Configuring Part B

Configuring Web Services and Security in Windows Server 2008
Managing IIS in Windows Server 2008
Configuring Web Service Protocols in Windows Server 2008
Configuring Network Application Services in Windows Server 2008
Mentoring 70-643 TS: Windows Server 2008 Applications Infrastructure, Configuring
TestPrep 70-643 TS: Windows Server 2008 Applications Infrastructure, Configuring

MS5. 70-646 PRO: Windows Server 2008, Server Administrator Part A

Planning Windows Server 2008 Deployment
Planning Active Directory and Group Policy for Windows Server 2008
Windows Server 2008 Management and Delegation
Managing File Servers and Data Provisioning in Windows Server 2008
Windows Server 2008 Application Server Management and Application Provisioning
Mentoring 70-646 PRO: Windows Server 2008, Server Administrator

MS6. 70-646 PRO: Windows Server 2008, Server Administrator Part B

Windows Server 2008 Application Servers and Services
Patch Management and Securing and Monitoring Servers in Windows Server 2008
Certificate Services, SANs, and High Availability in Windows Server 2008
Accessing Windows Networks Remotely in Windows Server 2008
Windows Server 2008 Backup and Recovery
Mentoring 70-646 PRO: Windows Server 2008, Server Administrator
TestPrep 70-646 PRO: Windows Server 2008, Server Administrator

MS7. 70-647 PRO: Windows Server 2008, Enterprise Administrator Part A

Planning Name Resolution and IP Addressing in Microsoft Windows Server 2008
Network Access in Microsoft Windows Server 2008
Application Access and Delivery in Microsoft Windows Server 2008
Server and Application Virtualization in Microsoft Windows Server 2008
Designing the Active Directory Infrastructure in Microsoft Windows Server 2008
Mentoring 70-647 PRO: Windows Server 2008, Enterprise Administrator

MS8. 70-647 PRO: Windows Server 2008, Enterprise Administrator Part B

Active Directory Administration in Microsoft Windows Server 2008
Existing Infrastructures and Branch Deployments in Microsoft Windows Server 2008
The Certificate Services Infrastructure in Microsoft Windows Server 2008
Software Updates and Compliance Management in Microsoft Windows Server 2008
Designing Data Security and High Availability in Microsoft Windows Server 2008
Mentoring 70-647 PRO: Windows Server 2008, Enterprise Administrator
TestPrep 70-647 PRO: Windows Server 2008, Enterprise Administrator

MS9. Microsoft Windows Server 2008: Update to R2

Active Directory Domain Services in Windows Server 2008 R2
Access Control in Windows Server 2008 R2
Management Improvements in Windows Server 2008 R2
Improvements to Role Services in Windows Server 2008 R2

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SQL Server 2008:

MS10. 70-432 TS: Microsoft SQL Server 2008, Implementation and Maintenance

SQL Server 2008 Installation
SQL Server 2008 Instance and Database Configuration
SQL Server 2008 Security Management
SQL Server 2008 Database Management
SQL Server 2008 Data Management
SQL Server 2008 Database Monitoring and Performance
SQL Server 2008 Backups, Restores, and Database Snapshots
SQL Server 2008 High Availability and Disaster Recovery
Mentoring 70-432 TS: Microsoft SQL Server 2008, Implementation and Maintenance
TestPrep 70-432 TS: Microsoft SQL Server 2008, Implementation and Maintenance

MS11. 70-433 TS: Microsoft SQL Server 2008, Database Development

Creating and Implementing Database Objects in SQL Server 2008
Creating and Modifying Table and Index Partitions in SQL Server 2008
Running Queries and Manipulating Data in SQL Server 2008
Performing Advanced Query Techniques in SQL Server 2008
Creating and Implementing Programming Objects in SQL Server 2008
Querying and Managing XML Data in SQL Server 2008
Using SQL Server 2008 Messaging, Full-Text Search, Scripts, and Track Changes
Gathering Performance Data in SQL Server 2008
Mentoring 70-433 TS: Microsoft SQL Server 2008, Database Development
TestPrep 70-433 TS: Microsoft SQL Server 2008, Database Development

MS12. 70-448 TS: Microsoft SQL Server 2008, Business Intelligence Development and Maintenance Part A

Implementing SQL Server 2008 Integration Services
Configuring SQL Server 2008 Integration Services Packages
Deploying SQL Server 2008 Integration Services Packages
Managing SSIS Packages in SQL Server 2008
Implementing SQL Server 2008 Reporting Services Solutions

MS13. 70-448 TS: Microsoft SQL Server 2008, Business Intelligence Development and Maintenance;Part B

Deploying and Delivering SQL Server 2008 Reporting Services Reports
Maintaining SQL Server 2008 Reporting Services
Implementing SQL Server 2008 Analysis Services Solutions
Querying Cubes and Working with Data Mining in SSAS
Managing SQL Server 2008 Analysis Services Solutions

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Windows 7:

MS14. 70-680 TS: Windows 7, Configuring

Installing, Upgrading, and Migrating to Windows 7
Deploying Windows 7
Configuring Hardware and Applications in Windows 7
Configuring Network Connectivity in Windows 7
Configuring Access to Resources in Windows 7
Configuring Mobile Computing in Windows 7
Monitoring, Backing Up, and Restoring Windows 7 Systems
Mentoring 70-680 TS: Windows 7, Configuring
TestPrep 70-680 TS: Windows 7, Configuring

MS15. 70-686 PRO: Microsoft Windows 7: Enterprise Desktop Administrator Part A

Planning for Windows 7 Deployment
Determining Application Compatibility for Windows 7
Creating a Standard Image to Deploy Windows 7
Deploying Windows 7 Using WDS and USMT
Deploying Windows 7 Using Lite-Touch Installation
Mentoring 70-686 PRO: Windows 7, Enterprise Desktop Administrator

MS16. 70-686 PRO: Microsoft Windows 7: Enterprise Desktop Administrator Part B

Deploying Windows 7 using Zero-Touch Installation
Designing Windows 7 Client Configuration
Troubleshooting Windows 7 Client Configuration
Designing Application and Update Deployments for Windows 7
Mentoring 70-686 PRO: Windows 7, Enterprise Desktop Administrator
TestPrep 70-686 PRO: Windows 7, Enterprise Desktop Administrator

MS17. 70-685 Microsoft Windows 7: Enterprise Desktop Support Technician

Identifying and Resolving Windows 7 Application Issues
Management and Maintenance of Windows 7 Client Systems
Troubleshooting Logon and Resource Access Issues in Windows 7
Resolving Windows 7 Network Connectivity Issues
Troubleshooting IE8 and Encryption Issues in Windows 7
Protecting Windows 7 against Malware and Vulnerabilities
Mentoring 70-685 PRO: Windows 7, Enterprise Desktop Support Technician
TestPrep 70-685 PRO: Windows 7, Enterprise Desktop Support Technician

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SharePoint:

MS18. 70-667 TS: Microsoft SharePoint 2010, Configuring Part A

Installing and Configuring Microsoft SharePoint 2010
Core Configuration for SharePoint 2010
Upgrading to Microsoft SharePoint 2010
Configuring and Administrating SharePoint 2010 Search
Configuring Web Applications for SharePoint 2010
Mentoring 70-667 TS: Microsoft SharePoint 2010, Configuring

MS19. 70-667 TS: Microsoft SharePoint 2010, Configuring Part B

SharePoint Authentication and Web Application Security Configuration
Configuring SharePoint 2010 Site Collections
Managing SharePoint 2010 Features and Solutions
SharePoint 2010 Operational Health
SharePoint 2010 Performance
Mentoring 70-667 TS: Microsoft SharePoint 2010, Configuring
TestPrep 70-667 TS: Microsoft SharePoint 2010, Configuring

MS20. 70-668: PRO: Microsoft SharePoint 2010, Administrator Part A

Designing a SharePoint 2010 Physical Architecture
SharePoint 2010 Logical Design and Sandbox Solutions
Deployment Topology and Availability
Planning SharePoint 2010 Service Applications and Component Strategy
Planning a SharePoint 2010 Upgrade
Mentoring 70-668 PRO; Microsoft SharePoint 2010, Administrator

MS21. 70-668: PRO: Microsoft SharePoint 2010, Administrator Part B

Designing SharePoint 2010 Security
SharePoint 2010 Maintenance and Provisioning
Backing Up, Restoring, and Monitoring SharePoint 2010
Planning for Search in SharePoint 2010
Mentoring 70-668 PRO; Microsoft SharePoint 2010, Administrator
TestPrep 70-668 PRO: Microsoft SharePoint 2010, Administrator

MS22. 70-573: TS: Microsoft SharePoint 2010, Application Development Part A

Customizing the Share Point 2010 User Interface Programmatically
Developing SharePoint 2010 Web Parts and Controls
Developing Business Logic using SharePoint 2010 Workflows and ECM
Programmatically working with Permissions and the BCS Service Model
Working With SharePoint Data

MS23. 70-573: TS: Microsoft SharePoint 2010, Application Development Part B

SharePoint Site Branding
SharePoint Server 2010 Object Model
SharePoint Features and Solutions
Extending SharePoint 2010 Search and Documents
Stabilizing and deploying SharePoint 2010 Components

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System Center Essentials 2010:

MS24. Microsoft System Center Essentials 2010:Installation and Configuration

Installing and Configuring System Center Essentials 2010
Managing Computers,Devices,and Updates in System Center Essentials 2010
Monitoring and using reports in System Center Essentials 2010
Virtualization Management in Essentials 2010

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Exchange Server:

MS25:70-236 TS: Exchange Server 2007, Configuring Part A

Preparing the Exchange Server 2007 Infrastructure
Installing and Transitioning to Exchange Server 2007
Managing Exchange Server 2007
Managing Default, Custom, and Public Folders in Exchange Server 2007
Connectors, Transport Rules, and Message Compliance in Exchange Server 2007
Mentoring 70-236 TS: Configuring Exchange Server 2007

MS26:70-236 TS: Exchange Server 2007, Configuring Part B

Accessing Exchange Server 2007 Remotely
Data Protection in Exchange Server 2007
Disaster Recovery with Exchange Server 2007
Monitoring and Security in Exchange Server 2007
Configuring Outlook 2007 for Exchange Server 2007
Mentoring 70-236 TS: Configuring Exchange Server 2007
TestPrep 70-236 TS: Configuring Exchange Server 2007

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Exchange Server 2010:

MS27. 70-662 Microsoft Certified Technical Specialist: Microsoft Exchange Server 2010, Configuration Part A

Planning for Exchange Server 2010
Installing and Configuring Exchange Server 2010
Exchange Server 2010 Administrative Tools
Exchange Server 2010 Mailbox Server Administration
Exchange Server 2010 Public Folders and Messaging Records Management
Exchange Server Message Transport

MS28. 70-662 Microsoft Certified Technical Specialist: Microsoft Exchange Server 2010, Configuration Part B

Exchange 2010 Transport Rules, Message Compliance and Security
Client Access in Exchange Server 2010
Exchange Server 2010 High Availability
Backup and Recovery in Exchange Server 2010
Monitoring Exchange Server 2010 Mail Flow and Performance

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.NET 3.5:

MS29. 70-502 TS: Microsoft .NET Framework 3.5 - Windows Presentation Foundation Application Development

Creating WPF Applications with Visual Basic 2008
Creating User Interfaces with WPF and Visual Basic 2008
WPF Content Creation and Management with Visual Basic 2008
WPF Databinding with Visual Basic 2008
Customizing and Deploying WPF Applications with Visual Basic 2008
Mentoring 70-502 VB - TS: Microsoft .NET Framework 3.5, Windows Presentation Foundation Application Development

MS30. 70-503 & 70-504 TS: Microsoft .NET Framework 3.5 - Windows Communication Foundation Application Development (VB)

Getting Started with WCF
WCF Contracts, Behaviors, and Data Management
Securing and Managing a WCF Application
Mentoring 70-503 VB - TS: Microsoft .NET Framework 3.5, Windows Communication Foundation Application Development
TestPrep 70-503 VB - TS: Microsoft .NET Framework 3.5, Windows Communication Foundation
Creating, Hosting, and Communication in WF with Visual Basic 2008
Activities, Rules, and Conditions in WF with Visual Basic 2008
Transactions, Compensations, and Runtime Services in WF with Visual Basic 2008
Mentoring 70-504 VB - TS: Microsoft .NET Framework 3.5, Workflow Foundation Application Development

MS31. 70-505 TS: Microsoft .NET Framework 3.5, Windows Forms Application Development

Windows Forms Creation with Visual Basic 2008
Data Integration with Visual Basic 2008
Database Environments and XML Handling with Visual Basic 2008
Printing, MDI Forms, and Usability with Visual Basic 2008
Custom Controls and Asynchronous Programming with Visual Basic 2008
Application Configuration and Deployment with Visual Basic 2008
TestPrep 70-505 VB - TS: Microsoft .NET Framework 3.5, Windows Forms App Dev

MS32. 70-562 TS: Microsoft .NET Framework 3.5, ASP.NET Application Development Part A

Developing Web Applications with Visual Basic 2008 and ASP.NET 3.5
Creating and Consuming Server Controls with Visual Basic 2008 and ASP.NET 3.5
Data and Services Integration with Visual Basic 2008 and ASP.NET 3.5
ASP.NET AJAX and Client-Side Scripting with Visual Basic 2008 and ASP.NET 3.5
Mentoring 70-562 VB - TS: Microsoft .NET Framework 3.5, ASP.NET Application Development

MS33. 70-562 TS: Microsoft .NET Framework 3.5, ASP.NET Application Development Part B

XML and Mobile Web Applications with Visual Basic 2008 and ASP.NET 3.5
Configuring and Deploying Web Application with Visual Basic 2008 and ASP.NET 3.5
Debugging, Tracing, and Monitoring ASP.NET Applications with Visual Basic 2008
Optimization and Customization with Visual Basic 2008 and ASP.NET 3.5
Mentoring 70-562 VB - TS: Microsoft .NET Framework 3.5, ASP.NET Application Development
TestPrep 70-562 VB - TS: Microsoft .NET Framework 3.5, ASP.NET Application Development

MS34. 70-515: TS: Web Applications Development with Microsoft .NET Framework 4 VB Part A

Microsoft .NET Framework 4.0: Web Applications with Visual Studio 2010 and Visual Basic 2010
Microsoft .NET Framework 4.0: Web Form Controls with VB 2010
Microsoft .NET Framework 4.0: Data Integration with VB 2010
Microsoft .NET Framework 4.0: Client-Side Scripting and AJAX with VB 2010
Mentoring 70-515 VB - TS: Web Applications Development with .NET 4

MS35. 70-515: TS: Web Applications Development with Microsoft .NET Framework 4 VB Part B

Microsoft .NET Framework 4.0: ASP.NET MVC 2 with VB 2010
Microsoft .NET Framework 4.0: Configuring and Deploying Web Applications with VB 2010
Microsoft .NET Framework 4: Debugging, Tracing and Monitoring Web Applications with VB 2010
Microsoft .NET Framework 4.0: Web Application Optimization and Customization with VB 2010
Mentoring 70-515 VB - TS: Web Applications Development with .NET 4
TestPrep 70-515 VB - TS: Web Applications Development with .NET 4

MS36. 70-515: TS: Web Applications Development with Microsoft .NET Framework 4(C#) Part A

Microsoft .NET Framework 4.0: Web Applications with Visual Studio 2010 and Visual C# 2010
Microsoft .NET Framework 4.0: Web Form Controls with C# 2010
Microsoft .NET Framework 4.0: Data Integration with C# 2010
Microsoft .NET Framework 4.0: Client-Side Scripting and AJAX with C# 2010
Mentoring 70-515 C#- TS: Web Applications Development with .NET 4

MS37. 70-515: TS: Web Applications Development with Microsoft .NET Framework 4(C#) Part B

Microsoft .NET Framework 4.0: ASP.NET MVC 2 with C# 2010
Microsoft .NET Framework 4.0: Configuring and Deploying Web Application with C#2010
Microsoft .NET Framework 4.0: Debugging,Tracing and Monitoring Web Application with C#
Microsoft .NET Framework 4.0: Web Application Optimation and Customization with C# 2010
Mentoring 70-515 C#- TS: Web Applications Development with .NET 4

MS38. 70-513: TS: Windows Communication Foundation Developement Microsoft .Net Framework 4 C#

Getting Started with WCF 4 using C# 2010
WCF 4 Contracts,Behaviours,and Data management using C#
Securing and Managing a WCF 4 Application With C# 2010
Discovery, Routing, and RESTful Services in WCF 4 Applications with C#
Mentoring 70-513 C# - TS: Windows Communication Foundation with .NET 4

MS39. 70-516: TS: Accessing Data with Microsoft .Net Framework C# Part A

Getting Started with ADO.NET 4 Connections and Commands Using C# 2010
Managing ADO.NET 4 Connections and Commands Using C# 2010
Getting Started with ADO.NET 4 DataSets Using C# 2010
Viewing and Navigating Data with ADO.NET 4 DataSets Using C# 2010

MS41. 70-576: PRO: Designing and Developing Microsoft SharePoint 2010 Applications Part A

o Data Access and Storage in SharePoint 2010
Development Models and Methods in SharePoint 2010
Presentation Layers and Components in SharePoint 2010
AJAX ,the SharePoint Ribbon, and Content Type Development in SharePoint 2010
Custom Branding and Navigation for SharePoint 2010

MS42. 70-576:PRO: Designing and Developing Microsoft SharePoint 2010 Applications Part B

o Application Design and Security in SharePoint 2010
Performance Analysis and Debugging in SharePoint 2010
Integration and Data Capture Methodologies with SharePoint 2010
Information Architecture and Workflow Solutions in SharePoint 2010
Regional Settings and Configuration in SharePoint 2010

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CISCO

CI1. 640-802 Cisco Certified Network Associate Part A

Cisco ICND1 1.0: Network Fundamentals
Cisco ICND1 1.0: Network Communications and Connections
Cisco ICND1 1.0: Switched LANs
Cisco ICND1 1.0: Switch Optimization, Security, and Troubleshooting
Cisco ICND1 1.0: Wireless LANs
Cisco ICND1 1.0: Routing and Addressing in the LAN
Cisco ICND1 1.0: Packet Delivery, Security, and Remote Access on the Router
Mentoring 640-802 Cisco Certified Network Associate (CCNA)

CI2. 640-802 Cisco Certified Network Associate Part B

Cisco ICND1 1.0: WAN Technologies and Routing
Cisco ICND1 1.0: WAN Encapsulation and Dynamic Routing using RIP
Cisco ICND1 1.0: Network Environment Management
Cisco ICND2 1.0: Small and Medium Network Implementations
Cisco ICND2 1.0 Improving Switched Network and VLAN Performance
Cisco ICND2 1.0: Routing Fundamentals, Subnetting, and VLSMs
Cisco ICND2 1.0: Single-Area OSPF Implementation
Mentoring 640-802 Cisco Certified Network Associate (CCNA)

CI3. 640-802 Cisco Certified Network Associate Part C

Cisco ICND2 1.0: EIGRP Implementation
Cisco ICND2 1.0: Access Control Lists
Cisco ICND2 1.0: Address Space Management
Cisco ICND2 1.0: Transitioning to IPv6
Cisco ICND2 1.0: VPN and Point-to-Point WAN Connections
Cisco ICND2 1.0: Extending the LAN to a WAN
Mentoring 640-802 Cisco Certified Network Associate (CCNA)
TestPrep 640-802 Cisco Certified Network Associate (CCNA)

CI4. 640-822 Interconnecting Cisco Networking Devices Part 1 Section A

Cisco ICND1 1.0: Network Fundamentals
Cisco ICND1 1.0: Network Communications and Connections
Cisco ICND1 1.0: Switched LANs
Cisco ICND1 1.0: Switch Optimization, Security, and Troubleshooting
Cisco ICND1 1.0: Wireless LANs
Mentoring 640-822 Interconnecting Cisco Networking Devices Part 1 (ICND1)

CI5. 640-822 Interconnecting Cisco Networking Devices Part 1 Section B

Cisco ICND1 1.0: Routing and Addressing in the LAN
Cisco ICND1 1.0: Packet Delivery, Security, and Remote Access on the Router
Cisco ICND1 1.0: WAN Technologies and Routing
Cisco ICND1 1.0: WAN Encapsulation and Dynamic Routing using RIP
Cisco ICND1 1.0: Network Environment Management
Mentoring 640-822 Interconnecting Cisco Networking Devices Part 1 (ICND1)
TestPrep 640-822 Interconnecting Cisco Networking Devices Part 1 (ICND1)

CI6. 640-816 Interconnecting Cisco Networking Devices Part 2 Section A

Cisco ICND2 1.0: Small and Medium Network Implementations
Cisco ICND2 1.0 Improving Switched Network and VLAN Performance
Cisco ICND2 1.0: Routing Fundamentals, Subnetting, and VLSMs
Cisco ICND2 1.0: Single-Area OSPF Implementation
Cisco ICND2 1.0: EIGRP Implementation
Mentoring 640-816 Interconnecting Cisco Networking Devices Part 2 (ICND2)

CI7. 640-816 Interconnecting Cisco Networking Devices Part 2 Section B

Cisco ICND2 1.0: Access Control Lists
Cisco ICND2 1.0: Address Space Management
Cisco ICND2 1.0: Transitioning to IPv6
Cisco ICND2 1.0: VPN and Point-to-Point WAN Connections
Cisco ICND2 1.0: Extending the LAN to a WAN
Mentoring 640-816 Interconnecting Cisco Networking Devices Part 2 (ICND2)
TestPrep 640-816 Interconnecting Cisco Networking Devices Part 2 (ICND2)

CI8. 640-553 Implementing Cisco IOS Network Security Part A

Cisco INS 1.0: Network Security Principles I
Cisco IINS 1.0: Network Security Principles II
Cisco IINS 1.0: Perimeter Security
Cisco IINS 1.0: Network Security Using Cisco IOS Firewalls
Cisco IINS 1.0: Cryptography, Encryption, and Digital Signatures
Mentoring 640-553 Implementing Cisco IOS Network Security (IINS)

CI9. 640-553 Implementing Cisco IOS Network Security Part B

Cisco IINS 1.0: IP Security Site-to-Site Virtual Private Networks
Cisco IINS 1.0: Network Security Using Cisco IOS IPS
Cisco IINS 1.0: LAN, SAN, Voice, and Endpoint Security
Cisco IINS 1.0: Mitigating Layer 2 Attacks
Mentoring 640-553 Implementing Cisco IOS Network Security (IINS)
TestPrep 640-553 Implementing Cisco IOS Network Security (IINS)

CI10. 640-721 Implementing Cisco Unified Wireless Networking Essentials Part A

Cisco IUWNE 1.0: Wireless Fundamentals
Cisco IUWNE 1.0: Wireless Antennae and Spread Spectrum Technologies
Cisco IUWNE 1.0: Wireless Regulation Bodies, Standards, and Certifications
Cisco IUWNE 1.0: Wireless Frame Basics and Nonstandard Technologies
Cisco IUWNE 1.0: Unified Wireless Network Basic Architecture
Cisco IUWNE 1.0: Access Point Management
Mentoring 640-721 Implementing Cisco Unified Wireless Networking Essentials (IUWNE)

CI11. 640-721 Implementing Cisco Unified Wireless Networking Essentials Part B

Cisco IUWNE 1.0: Wireless Clients
Cisco IUWNE 1.0: WLAN Security Basics
Cisco IUWNE 1.0: WLAN Authentication and Encryption
Cisco IUWNE 1.0: Introducing, Installing, and Administering WCS
Cisco IUWNE 1.0: Cisco WCS Administration
Cisco IUWNE 1.0: WLAN Maintenance and Troubleshooting
Mentoring 640-721 Implementing Cisco Unified Wireless Networking Essentials (IUWNE)
TestPrep 640-721 Implementing Cisco Unified Wireless Networking Essentials (IUWNE)

CI12. 640-460 Implementing Cisco IOS Unified Communications

Cisco IIUC 1.0: Unified Communications Systems and Telephony Operations
Cisco IIUC 1.0: VoIP Fundamentals I
Cisco IIUC 1.0: VoIP Fundamentals II
Cisco IIUC 1.0: VoIP Fundamentals III
Cisco IIUC 1.0: Introducing Cisco Unified Communication Manager Express
Cisco IIUC 1.0: Supporting Cisco Unified Communications Manager Express
Cisco IIUC 1.0: Cisco Unity Express Implementation
Cisco IIUC 1.0: The Cisco Smart Business Communications System
Mentoring 640-460 Implementing Cisco IOS Unified Communications (IIUC)
TestPrep 640-460 Implementing Cisco IOS Unified Communications (IIUC)

CI13. 642-813 SWITCH 1.0: Implementing Cisco IP Switched Networks Part A

Cisco SWITCH 1.0: Analyzing Campus Network Designs
Cisco SWITCH 1.0: Implementing VLANs in Campus Networks
Cisco SWITCH 1.0: Implementing Spanning-Tree
Cisco SWITCH 1.0: Inter-VLAN Routing
SWITCH 1.0: Implementing Cisco IP Switched Networks (642-813) Express Guide
Mentoring 642-813 Implementing Cisco IP Switched Networks (SWITCH)

CI14. 642-813 SWITCH 1.0: Implementing Cisco IP Switched Networks Part B

Cisco SWITCH 1.0: Highly Available Networks
Cisco SWITCH 1.0: Configuring Layer 3 High Availability
Cisco SWITCH 1.0: Accommodating Voice and Video in Campus Networks
Cisco SWITCH 1.0: Integrating Wireless LANs into a Campus Network
SWITCH 1.0: Implementing Cisco IP Switched Networks (642-813) Express Guide
Mentoring 642-813 Implementing Cisco IP Switched Networks (SWITCH)
TestPrep 642-813 Implementing Cisco IP Switched Networks (SWITCH)

CI15. 642-832 TSHOOT 1.0: Troubleshooting and Maintaining Cisco IP Networks Part A

TSHOOT 1.0: Troubleshooting and Maintaining Cisco IP Networks (642-832) Express Guide
Cisco TSHOOT 1.0: Planning Maintenance for Complex Networks
Cisco TSHOOT 1.0: Planning Troubleshooting Processes for Networks
Cisco TSHOOT 1.0: Maintenance, Troubleshooting Tools, & Applications
Cisco TSHOOT 1.0: Troubleshooting FHRPs and Performance Issues
Cisco TSHOOT 1.0: Network Layer Connectivity, OSPF, and EIGRP
Cisco TSHOOT 1.0: Route Redistribution, BGP, and Performance Issues
TSHOOT 1.0: Troubleshooting and Maintaining Cisco IP Networks (642-832) Express Guide
Mentoring 642-832 Troubleshooting and Maintaining Cisco IP Networks (TSHOOT)

CI16. 642-832 TSHOOT 1.0: Troubleshooting and Maintaining Cisco IP Networks Part B

Cisco TSHOOT 1.0: Maintaining and Troubleshooting Network Security Solutions
Cisco TSHOOT 1.0 eLT: Troubleshooting Performance Problems on Switches
Cisco TSHOOT v1.0 eLT Troubleshooting Wireless Integration
Cisco TSHOOT 1.0 eLT: Troubleshooting Voice over IP Integration
Cisco TSHOOT 1.0 eLT: Troubleshooting Video Integration
TSHOOT 1.0: Troubleshooting and Maintaining Cisco IP Networks (642-832) Express Guide
Mentoring 642-832 Troubleshooting and Maintaining Cisco IP Networks (TSHOOT)

CI17. 642-832 TSHOOT 1.0: Troubleshooting and Maintaining Cisco IP Networks Part C

Cisco TSHOOT 1.0 eLT: Troubleshooting NAT and PAT
Cisco TSHOOT 1.0 eLT: Troubleshooting DHCP
Cisco TSHOOT 1.0 eLT: Troubleshooting IPv6, OSPFv3, and RIPng
Cisco TSHOOT 1.0 eLT: Troubleshooting Network Applications Services
Cisco TSHOOT 1.0 eLT: Troubleshooting Branch Office and Remote Worker Problems
TSHOOT 1.0: Troubleshooting and Maintaining Cisco IP Networks (642-832) Express Guide
Mentoring 642-832 Troubleshooting and Maintaining Cisco IP Networks (TSHOOT)
TestPrep 642-832 Troubleshooting and Maintaining Cisco IP Networks (TSHOOT)

CI18. 642-902 ROUTE 1.0: Implementing Cisco IP Routing Part A

Cisco ROUTE 1.0: Routing Services for Converged Networks
Cisco ROUTE 1.0: EIGRP Implementation for the Enterprise
Cisco ROUTE 1.0: EIGRP Authentication and Advanced Feature Implementation
Cisco ROUTE 1.0: The OSPF Routing Protocol
Cisco ROUTE 1.0: Implementing an OSPF-Based Solution
ROUTE 1.0: Implementing Cisco IP Routing (642-902) Express Guide
Mentoring 642-902 Implementing Cisco IP Routing (ROUTE)

CI19. 642-902 ROUTE 1.0: Implementing Cisco IP Routing Part B

Cisco ROUTE 1.0: Configuring and Verifying Route Redistribution
Cisco ROUTE 1.0: Implementing Path Control
Cisco ROUTE 1.0: Connecting the Enterprise to ISPs
Cisco ROUTE 1.0: Configuring and Verifying BGP operations
Cisco ROUTE 1.0 eLT: Implementing Path Control
ROUTE 1.0: Implementing Cisco IP Routing (642-902) Express Guide
Mentoring 642-902 Implementing Cisco IP Routing (ROUTE)

CI20. 642-902 ROUTE 1.0: Implementing Cisco IP Routing Part C

Cisco ROUTE 1.0 eLT: IPv6 Addressing and Unicast
Cisco ROUTE 1.0 eLT: Implement RIPng, OSPFv3, EIGRP and Redistribution in IPv6
Cisco ROUTE 1.0 eLT: IPv6 Transition Techniques
Cisco ROUTE 1.0 eLT: NAT and PAT with IPv6
Cisco ROUTE 1.0 eLT: Routing for Branch Offices and Mobile Workers
ROUTE 1.0: Implementing Cisco IP Routing (642-902) Express Guide
Mentoring 642-902 Implementing Cisco IP Routing (ROUTE)
TestPrep 642-902 Implementing Cisco IP Routing (ROUTE)

CI21: 642-437 Implementing Cisco Voice Communications and QoS v8.0 Part A

Cisco CVOICE 8.0: Introduction to Voice Gateways
Cisco CVOICE 8.0: Voice Port Implementation, Codecs, and DSPs
Cisco CVOICE 8.0: Transporting Voice over IP networks
Cisco CVOICE 8.0: SIP and MGCP Signaling Protocols
Cisco CVOICE 8.0: VoIP Call Legs
Cisco CVOICE 8.0: Cisco Unified Communications Manager Express
Mentoring 642-437 Implementing CUC Voice over IP and Qos(CVOICE)

CI22: 642-437 Implementing Cisco Voice Communications and QoS v8.0 Part B

Cisco CVOICE 8.0: Cisco Unified Communications Manager Express Endpoints
Cisco CVOICE 8.0: Call Routing and Dial Plans
Cisco CVOICE 8.0: Path Selection and Calling Privileges
Cisco CVOICE 8.0: Gatekeeper and Cisco Unified Border Element
Cisco CVOICE 8.0: QoS Mechanisms
Cisco CVOICE 8.0:Congestion,Rate Limiting, and AutoQos
Mentoring 642-437 Implementing CUC Voice over IP and Qos(CVOICE)

CI23: 642-447 Implementing Cisco Unified Communication Manager, Part 1A CIPT1 v8

Cisco CIPT1 8.0:Introduction to Cisco Unified Communications Manager, Part 1A CIPTI v8
Cisco CIPT1 8.0: Cisco Unified Communication Manager Administration
Cisco CIPT1 8.0: Cisco Unified Communication Manager Single-Site On-Net Calling
Cisco CIPT1 8.0: Implementing PSTN gateways in Cisco Unified Communication Manager
Cisco CIPT1 8.0: CUCM Call Routing Components and Calling Privileges
Mentoring 642-447 Implementing CUCM Part1 (CIPT1)

CI24: 642-447 Implementing Cisco Unified Communication Manager, Part 1B CIPT1 v8

Cisco CIPT1 8.0: Digit-manipulation Tools and calling privileges
Cisco CIPT1 8.0: Cisco Unified Mobility
Cisco CIPT1 8.0: Implementing Call Coverage
Cisco CIPT1 8.0: Implementing Midea resources in Unified Communication Manager
Cisco CIPT1 8.0: Features and Application Implimentation
Mentoring 642-447 Implementing CUCM Part1 (CIPT1)

CI25: 642-457 Implementing Cisco Unified Communication Manager, Part 2 CIPT2 v8

Cisco CIPT1 8.0: Multisite Deployment Issues and Solutions Overview
Cisco CIPT1 8.0: Multisite Deployment Implementation
Cisco CIPT1 8.0: Centrilized Call-processing Redundancy Implementation
Cisco CIPT1 8.0: Bandwidth management and CAC Implimentation
Cisco CIPT1 8.0: features and Applications for Multisite Deployment
Cisco CIPT1 8.0: Call Control Discovery
Mentoring 642-457 Implementing CUCM Part2 (CIPT2)

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VMWARE

V1. VMware Overview

Virtualization with VMware: An Overview
VMware Desktop Overview
VMware Server Overview
VMware Datacenter Overview

VMware Workstation

VMware Workstation 7: Getting started with Virtual Machines
VMware Workstation 7: Managing Virtual Machines

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COMPTIA CERTIFICATIONS
CompTIA Certifications:

CT1. 220-701 CompTIA A+ Essentials

A+ Essentials 2009: Computer Hardware Components
A+ Essentials 2009: Configuring Displays, Peripherals, Laptops, and Printers
A+ Essentials 2009: Installing Windows Operating Systems (Windows 7 update)
A+ Essentials 2009: Using and Managing Windows (Windows 7 update)
A+ Essentials 2009: Troubleshooting Computers and Printers
A+ Essentials 2009: Security and Network Fundamentals (IPv6 update)
A+ Essentials 2009: Operational Procedures and Preventative Maintenance
Mentoring 220-701 A+ Essentials
TestPrep 220-701 A+ Essentials

CT2. 220-702 CompTIA A+ Practical Application

A+ Practical Application 2009: Personal Computer Components
A+ Practical Application 2009: Troubleshooting Hardware
A+ Practical Application 2009: Maintaining Operating Systems
A+ Practical Application 2009: Security
Mentoring 220-702 A+ Practical Application
TestPrep 220-702 A+ Practical Application

CT3. N10-004 CompTIA Network+ 2009 Part A

CompTIA Network+ 2009: Network Fundamentals
CompTIA Network+ 2009: Network Components
CompTIA Network+ 2009: Network Devices
CompTIA Network+ 2009: Network Protocols
CompTIA Network+ 2009: Wide Area Networks
CompTIA Network+ 2009: Wireless Networks
Mentoring N10-004 Network+

CT4. N10-004 CompTIA Network+ 2009 Part B

CompTIA Network+ 2009: Network Addressing
CompTIA Network+ 2009: Routing
CompTIA Network+ 2009: Managing and Monitoring the Network
CompTIA Network+ 2009: Troubleshooting the Network
CompTIA Network+ 2009: Network Security
Mentoring N10-004 Network+
TestPrep N10-004 Network+

CT7. SK0-003 CompTIA Server+ 2009

CompTIA Server+ (2009) System Hardware
CompTIA Server+ 2009: Server Functions and Network Essentials
CompTIA Server+ 2009: Storage
CompTIA Server+ 2009: IT Environment
CompTIA Server+ 2009: Disaster Recovery
CompTIA Server+ 2009: Troubleshooting
CompTIA Server+ 2009: Network and Storage Troubleshooting
Mentoring SK0-003 Server+
TestPrep SK0-003 Server+

CT8. XK0-002 CompTIA Linux+

Installing SUSE Linux
Command-Line Management in SUSE Linux
Configuring a SUSE Linux Network
Managing System Processes in SUSE Linux
Managing Users, Groups, and Storage in SUSE Linux
SUSE Linux Security
SUSE Linux Hardware and Documentation
Mentoring XK0-002 Linux+
TestPrep XK0-002 Linux+

CT9. CompTIA Project+ (2009 Edition) exam

Project+ 2009 Instructor Series: Initiating a Project
Project+ 2009 Instructor Series: Project Scope and Schedule
Project+ 2009 Instructor Series: Resources, Risks and Quality
Project+ 2009 Instructor Series: Communication, Procurement and Cost
Project+ 2009 Instructor Series: Executing the Project
Project+ 2009 Instructor Series: Monitoring, Controlling and Closing Projects
Mentoring PK0-002 Instructor Series: CompTIA Project+ 2009
CompTIA Project+ 2009 Express Guide

CT10. SY0-301 CompTIA Security+ 2011 Edition Part A

Control Fundamentals and Security Threats
Network Protocols, Attacks, and Defences
Creating Secure Networks and Performing Security Assessments
Network and System Security Mechanisms
Remote Access and Wireless Security

CT11. SY0-301 CompTIA Security+ 2011 Edition Part B

Authentication, Biometrics, and Security Controls
Securing the IT Environment
Cryptography and Public Key Infrastructures
Business Continuity, Disaster Recovery, Security Training and Forensic
Securing Applications, Virtualized Environments, and Cloud Computing

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ORACLE
Oracle:

OR1. 1Z0-050 Oracle Database 11g: New Features for Administrators Part A

Oracle Database 11g: Installation and Upgrade Enhancements
Oracle Database 11g: Storage Enhancements
Oracle Database 11g: Change Management Overview and SQL Plan Management
Oracle Database 11g: Database Replay and Automatic SQL Tuning
Oracle Database 11g: Intelligent Infrastructure Enhancements
Oracle Database 11g: Performance Enhancements
Mentoring 1Z0-050 Oracle Database 11g: New Features for Administrators

OR2. 1Z0-050 Oracle Database 11g: New Features for Administrators Part B

Oracle Database 11g: Partitioning and Storage-Related Enhancements
Oracle Database 11g: Using RMAN Enhancements, Flashback and LogMiner
Oracle Database 11g: Diagnostic Enhancements and Using the Data Recovery Advisor
Oracle Database 11g: New Security Features
Oracle Database 11g: SecureFiles and Miscellaneous New Features
Mentoring 1Z0-050 Oracle Database 11g: New Features for Administrators
TestPrep 1Z0-050 Oracle Database 11g: New Features for Administrators

OR3. 1Z0-051 Oracle Database 11g: SQL Fundamentals

Oracle Database 11g: Using SQL to Query Your Database
Oracle Database 11g: Conversion Functions, Group Functions, and Joins
Oracle Database 11g: Subqueries, Set Operators, and Data Manipulation
Oracle Database 11g: Using DDL, Views, Sequences, Indexes, and Synonyms
Mentoring 1Z0-051 Oracle Database 11g: SQL Fundamentals I
TestPrep 1Z0-051 Oracle Database 11g: SQL Fundamentals I

OR4. 1Z0-047 Oracle Database SQL Expert

Oracle Database 11g: Controlling User Access and Managing Schema Objects
Oracle Database 11g: Data Dictionary Views and Large Data Sets
Oracle Database 11g: Managing Data in Different Time Zones
Oracle Database 11g: Using Subqueries and Regular Expressions
Mentoring 1Z0-047 Oracle Database SQL Expert
TestPrep 1Z0-047 Oracle Database SQL Expert

OR5. 1Z0-052 Oracle Database 11g: Administration I

Oracle Database 11g: Database Architecture and Installation
Oracle Database 11g: Database Creation, Instance Management, and Connectivity
Oracle Database 11g: Storage Structures and User Security
Oracle Database 11g: Managing the Schema, Data, and Concurrency
Oracle Database 11g: Managing Undo Data, Database Security, and Maintenance
Oracle Database 11g: Performance Monitoring, Recovery Concepts and Backup
Oracle Database 11g: Recovering, Moving, and Enhancing the Oracle Database
Mentoring 1Z0-052 Oracle Database 11g: Administration I
TestPrep 1Z0-052 Oracle Database 11g: Administration I

OR6. 1Z0-053 Oracle Database 11g: Administration II

Oracle Database 11g: Database Architecture and ASM
Oracle Database 11g: Configuring for Recovery
Oracle Database 11g: Configuring for Backups
Oracle Database 11g: Using RMAN for Recovery
Oracle Database 11g: Supporting RMAN and Using Flashback Technology
Oracle Database 11g: Diagnosing the Database and Managing Memory
Oracle Database 11g: Database Performance and Space Management
Oracle Database 11g: Managing Resources and Task Automation
Mentoring 1Z0-053 Oracle Database 11g: Administration II
TestPrep 1Z0-053 Oracle Database 11g: Administration II

OR7. 1Z0-054 Oracle Database 11g: Performance Tuning

Oracle Database 11g: Performance Tuning Methodology and Tools
Oracle Database 11g: Using AWR and Defining Problems
Oracle Database 11g: Metrics, Alerts, Baselines, AWR Tools, and Services
Oracle Database 11g: Problem SQL Statements and Oracle Optimizer
Oracle Database 11g: SQL Performance Management and Database Replay
Oracle Database 11g: Shared Pool and Buffer Cache Tuning
Oracle Database 11g: Tuning PGA, Temporary Space, and AMM
Oracle Database 11g: Segment Space, I/O, and Performance Tuning

OR8. 1Z0-144 Oracle Database 11g: Program with PL/SQL

Oracle Database 11g: Getting Started With PL/SQL
Oracle Database 11g: Using DML, DDL, Cursors, Loops, and Control Structures
Oracle Database 11g: Using Data Types, INDEX BY Tables, and Cursors
Oracle Database 11g: Using Exceptions, Subprograms, JDeveloper, and REF Cursors
Oracle Database 11g: Subprograms, Packages, and Exception Handling
Oracle Database 11g: Packages, Dynamic SQL, and Coding Considerations
Oracle Database 11g: Using Triggers and the PL/SQL Compiler
Oracle Database 11g: PL/SQL Code and Dependency Management

OR9. Oracle Database 11g: Secure Backup

Oracle Database 11g: Configuring OSB and Security
Oracle Database 11g: Securing Domain and Data in Oracle Secure Backup
Oracle Database 11g: RMAN and Oracle Secure Backup
Oracle Database 11g: Managing Backups and Infrastructure
Oracle Database 11g: Tape Vaulting, Duplication, and Tuning

OR10. 1Z0-053 Oracle Database 11g: RAC Administration

Oracle Database 11g : Installation of Clusterware and RAC
Oracle Database 11g :RAC Database and Oracle Clusterware Administration
Oracle Database 11g : RAC Performance Tuning
Oracle Database 11g : Configure,Manage, and Use Service in RAC
Oracle Database 11g : Diagnosing Oracle Clusterware and Node Management
Oracle Database 11g:High Availability in RAC

OR11. 1Z0-053 Oracle Database 11g:Security Part A

Oracle Database 11g: Introduction to Database Security and Solutions
Oracle Database 11g: Database Security
Oracle Database 11g: Database Auditing
Oracle Database 11g: Basic User and Strong Authentication
Oracle Database 11g: Enterprise User Security and Proxy Authentication
Oracle Database 11g: Privileges, Roles, and Application Contexts

OR12. 1Z0-053 Oracle Database 11g:Security Part B

Oracle Database 11g: Virtual Private Database
Oracle Database 11g: Oracle Label Security and the Data Masking Pack
Oracle Database 11g: Encryption Concepts
Oracle Database 11g: Transparent Data Encryption
Oracle Database 11g: Firewalls, Oracle Connection Manager, and SQL*Plus

OR13. 1Z0-050 Oracle Database 11g: New Features for Administrators Release 2 Part A

Oracle Database 11g Release 2: Installation and Oracle Restart
Oracle Database 11g Release 2: ASM, Storage and Partitioning Enhancements
Oracle Database 11g Release 2: Oracle Partitioning and Security Features
Oracle Database 11g Release 2: Using Change Management Solutions
Oracle Database 11g Release 2: Intelligent Infrastructure Enhancements
Mentoring 1Z0-050 Oracle Database 11g: New Features for Administrators

OR14. 1Z0-050 Oracle Database 11g: New Features for Administrators Release 2 Part B

Oracle Database 11g Release 2: Diagnosability Enhancements
Oracle Database 11g Release 2: SQL Monitoring and Performance Enhancements
Oracle Database 11g Release 2: Application Performance Enhancements
Oracle Database 11g Release 2: Backup, Recover, Archive, and Repair Data
Oracle Database 11g Release 2: Oracle Scheduler and Secure Backup
Mentoring 1Z0-050 Oracle Database 11g: New Features for Administrators

OR15. 1Z0-052 Oracle Database 11g: Administration Workshop I Release 2

Oracle Database 11g Release 2: Database Architecture and Installation
Oracle Database 11g Release 2: Database Creation and Instance Management
Oracle Database 11g Release 2: The ASM Instance and Network Connectivity
Oracle Database 11g Release 2: Storage Structures and User Security
Oracle Database 11g Release 2: Managing Concurrency, Undo, and Auditing
Oracle Database 11g Release 2: Managing Database Maintenance and Performance
Oracle Database 11g Release 2: Backup and Recovery
Oracle Database 11g Release 2: Moving Data and Oracle Support
Mentoring 1Z0-052 Oracle Database 11g: Administration I

OR16. 1Z0-053 Oracle Database 11g: Administration Workshop II Release 2

Oracle Database 11g Release 2: Database Architecture and Recovery Operations
Oracle Database 11g Release 2: The RMAN Catalog and Creating Backups
Oracle Database 11g Release 2: Performing Restore and Recovery Tasks
Oracle Database 11g Release 2: Using, Monitoring and Tuning RMAN
Oracle Database 11g Release 2: Database Diagnostics and Flashback Technologies
Oracle Database 11g Release 2: Managing Database Memory and Performance
Oracle Database 11g Release 2: Managing Database Resources and the Scheduler
Oracle Database 11g Release 2: Managing Database Space and Duplication
Mentoring 1Z0-052 Oracle Database 11g: Administration II

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(ISC)²
(ISC)²:

IS1. Certified Information Systems Security Professional (CISSP) 2nd Edition Part A

CISSP Domain: Access Control
CISSP Domain: Application Developement Security
CISSP Domain: Bussiness Continutity and Disaster Recovery Planning
CISSP Domain: Cryptography
CISSP Domain: Information Security Governance and Risk Management
Mentoring Certified Information Systems Security Professional (CISSP)

IS2. Certified Information Systems Security Professional (CISSP) 2nd Edition Part B

CISSP Domain: Security Architecture and Design
CISSP Domain: Telecommunications and Network Security
CISSP Domain: Legal, Regulations, Investigations and Compliance
CISSP Domain: Operation Security
CISSP Domain: Physical and Environment Security
Mentoring Certified Information Systems Security Professional (CISSP)
TestPrep Certified Information Systems Security Professional (CISSP)

IS3. Information Systems Security Engineering Professional (ISSEP) Domains

Systems Security Engineering
Certification and Accreditation
Technical Management
US Government Information Assurance Regulations

IS4. Systems Security Certified Practitioner (SSCP) Domains

Access Controls
Administration
Auditing and Monitoring
Risk, Response, and Recovery
Understanding Cryptography
Data Communications
Malicious Code

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PROJECT MANAGEMENT INSTITUTE
PMI:

P1. Project Management Professional (PMP) Exam - PMBOK Guide - Fourth Edition-aligned - Part A

Managing Projects within Organizations
Project Management Overview
Project Management Process Groups
Integrated Initiation and Planning
Integrated Project Execution, Monitoring, and Control
Project Requirements and Defining Scope
Create Work Breakdown Structure
Monitoring and Controlling Project Scope
Mentoring Project Management Professional (PMP) PMBOK Guide Fourth Edition Aligned

P2. Project Management Professional (PMP) Exam - PMBOK Guide - Fourth Edition-aligned - Part B

Defining and Sequencing Project Activities
Estimating Activity Resources and Durations
Developing and Controlling the Project Schedule
Estimating and Budgeting Project Costs
Controlling Costs
Project Quality Planning
Quality Assurance and Quality Control
Mentoring Project Management Professional (PMP) PMBOK Guide Fourth Edition Aligned

P3. Project Management Professional (PMP) Exam - PMBOK Guide - Fourth Edition-aligned - Part C

Planning Project Human Resources
Managing Project Human Resources
Planning and Managing Project Human Resources Simulation
Stakeholders and the Communications Management Plan
Processes for Managing Project Communications
Communicating Effectively with Project Stakeholders Simulation
Risk Management Planning
Mentoring Project Management Professional (PMP) PMBOK Guide Fourth Edition Aligned

P4. Project Management Professional (PMP) Exam - PMBOK Guide - Fourth Edition-aligned - Part D

Performing Risk Analysis
Risk Response, Monitor, and Control
Identifying Project Risks
Planning Project Procurement
Managing Procurements
The Role of Ethics in Project Management
Core PMI® Values and Ethical Standards
Mentoring Project Management Professional (PMP) PMBOK Guide Fourth Edition Aligned
TestPrep Project Management Professional (PMP) PMBOK Guide Fourth Edition Aligned

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ITIL v3:
ITIL v3:

IT1. IT Infrastructure Library (ITIL) v3 Foundation Syllabus v4.2 exam Part A

ITIL V3 Foundation Syllabus v4.2: ITIL and the Service Lifecycle
ITIL V3 Foundation Syllabus v4.2: Service Strategy Fundamentals
ITIL V3 Foundation Syllabus v4.2: Service Strategy Processes
ITIL V3 Foundation Syllabus v4.2: Service Design Fundamentals
ITIL V3 Foundation Syllabus v4.2: Service Design Processes
Mentoring ITIL V3 Foundation (ITV3F)

IT2. IT Infrastructure Library (ITIL) v3 Foundation Syllabus v4.2 exam Part B

ITIL V3 Foundation Syllabus v4.2: Service Transition Processes and Principles
ITIL V3 Foundation Syllabus v4.2: Service Operation Principles and Functions
ITIL V3 Foundation Syllabus v4.2: Service Operation Processes
ITIL V3 Foundation Syllabus v4.2: Continual Service Improvement Fundamentals
Mentoring ITIL V3 Foundation (ITV3F)
TestPrep ITIL V3 Foundation (ITV3F)

IT3. ITIL v3 Intermediate: Operational Support & Analysis Exam Part A

ITIL V3 OSA:Introduction to Operational Support & Analysis exam Part A
ITIL V3 OSA:Introduction to Event Management
ITIL V3 OSA:Introduction to Incident Management
ITIL V3 OSA:Incident Management Interactions
ITIL V3 OSA:Introduction to Request Fulfillment
ITIL V3 OSA:Request Fulfillment Process Interfaces and Challanges
ITIL V3 OSA:Introduction to Problem Management
Mentoring ITIL V3 Operatonal Support and Analysis

IT4. ITIL v3 Intermediate: Operational Support & Analysis Exam Part B

ITIL V3 OSA:Problem Management Process Interfaces and Challanges
ITIL V3 OSA:Introduction to Access Management
ITIL V3 OSA:Introduction to Service Desk
ITIL V3 OSA:Service Desk Metrices and Outsourcing
ITIL V3 OSA:Introduction to Functions
ITIL V3 OSA:Function Activities
ITIL V3 OSA:Problem Management Process Interfaces and Challanges
Mentoring ITIL V3 Operatonal Support and Analysis
TestPrep ITIL V3 Operational Support and Analysis

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